Customer Service Support - Nordic

Introduction
Uptime Solutions at Volvo Trucks takes care of Volvo customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up the status of the breakdowns and negotiate solutions to logistic and technical problems. We strive for customer success, and take problem solving to the next level. Our European offices are located in Ghent (Belgium), Rugby (United Kingdom). Our colleagues come from all over the world, and we offer a 24/7 customer support, for more than 16 different languages.
This is us, your new colleagues
You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.
It is an international culture where we respect each other’s values and share the same Volvo vision. Ghent is the largest division of the two sites were most staff work shifts.
Do you love to:
Our main focus is delivering the ultimate experience for our customers during their breakdown and give them a long-lasting impression of our brand. As an uptime Coordinator you will go the extra mile and communicate between the customer, driver and dealer to find solutions to get the vehicle back on the road.

  • You will manage these breakdown cases all over Europe in the customers native language and handle essential information within our designated systems.
  • You always focus on the customer needs and follow the defined breakdown process.
  • For handling these cases you need to be the key communicator between the parties involved in the breakdown and be responsible to find suitable solutions for the driver.


Are you the one?

  • Customer orientated
  • Positive attitude, highly motivated and strong communication skills
  • Eager to share and learn and exceed expectations at every opportunity
  • Support your team to develop your knowledge
  • and embrace the Volvo culture
  • Willing to work in a flexible shift system
  • Fluent in English and Swedish + Finnish


A perfect match?

  • Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
  • Wellbeing services
  • Restaurant on site
  • Opportunity to grow within the company
  • Good work life balance
  • International environment
  • Support in relocation


Let's do this!
Are you a team player, passionate about customers and our brand, stress resistant with good communication skills? Then Volvo is the place to be where you can develop a career within a world known and respected brand.
Come and join our international team! Want to get to know our business first? Check out our video https://youtu.be/DOvjAgNCv-s



회사 소개

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

채용프로세스 단계별 안내

지원 절차

서류전형

지원서를 제출하면 확인 이메일이 발송됩니다. 이후 지원서는 개인프로필에서 수정할 수 있습니다.

면접전형을

인터뷰를 선택하면, 다음 전형인 2차 인터뷰, 평가에 대한 정보를 받을 수 있습니다.

선택사항

최종 합격발표 이후 제출하신 채용서류는 당사에 보관하거나 지원 직무와 유사한 채용공고에 활용하실 수 있습니다.

소개

입사 후 볼보그룹코리아의 일원으로서 역할을 다할 수 있도록 교육을 받게 됩니다.

증명서(제출서류)

유사 공고